At Kmerisn Kayak, we stand behind the quality of our products. This Limited Warranty applies only to eligible Kmerisn Kayak products purchased directly from Kmerisn Kayak or from an authorized seller.
Please read this warranty policy carefully before submitting a claim.
1. Warranty Coverage Period
Kmerisn Kayak provides the following limited warranty coverage:
Kayak hulls: 2-year limited warranty from the original date of purchase
Kayak accessories and parts: 1-year limited warranty from the original date of purchase
This warranty applies only to the original purchaser and is not transferable. Proof of purchase is required for all warranty claims.
2. What This Limited Warranty Covers
This Limited Warranty covers only manufacturing defects in materials or workmanship that affect the performance, function, or structural integrity of the product under normal recreational use.
Covered defects may include performance-related issues caused by manufacturing or material failure, as determined by Kmerisn Kayak after inspection and review.
3. What This Limited Warranty Does Not Cover
This Limited Warranty does not cover damage, defects, or issues caused by anything other than a manufacturing defect.
The warranty does not cover:
Cosmetic defects that do not affect product performance
Normal wear and tear
Scratches, scuffs, dents, stains, or discoloration
Fading caused by sun exposure or UV exposure
Heat damage
Environmental damage
Impact damage
Damage from dragging, dropping, improper launching, or improper handling
Damage caused by accidents, misuse, abuse, negligence, or improper care
Improper transportation, loading, unloading, or storage
Unauthorized modifications, repairs, alterations, or installations
Damage caused by using incompatible accessories or parts
Damage caused by commercial, rental, instructional, institutional, or fleet use
Products purchased used, second-hand, or from unauthorized sellers
Products marked as final sale, clearance, special order, or custom order
Shipping damage, delivery damage, shortage claims, or refused deliveries
Loss, theft, or damage caused after delivery
Personal preference, fit, comfort, color, size, or product selection issues
This warranty does not cover issues caused by failure to follow product care, storage, transportation, or usage instructions.
4. Product Shortages and Shipping Damage
Product shortages, missing items, or delivery damage are not handled as standard warranty claims.
Any product shortage or missing item must be reported within 48 hours of receiving the order. Shortages must be documented on the delivery receipt whenever applicable.
Shipping or delivery damage must be reported promptly with photos of the product, packaging, shipping label, and delivery receipt.
Failure to report shortages or delivery damage in a timely manner may result in the claim being denied.
5. Warranty Claim Requirements
To submit a warranty claim, customers must contact Kmerisn Kayak customer service at:
support@kmerisnkayak.com
The customer must provide:
Order number
Proof of purchase
Customer name and contact information
Product name and model
Date of purchase
Clear photos of the product
Photos of the defect or affected area
A description of the issue
Any additional information requested by Kmerisn Kayak
Incomplete claims may delay the review process.
6. Warranty Claim Review
Once a complete warranty claim has been submitted, our customer service team will review the claim and contact the customer within 3–5 business days.
Kmerisn Kayak may request additional photos, videos, product information, or other documentation to evaluate the claim.
If a performance-related defect is confirmed to be caused by materials or workmanship, Kmerisn Kayak will determine the appropriate resolution.
7. Repair or Replacement
Kmerisn Kayak will determine, at its sole discretion, whether an approved warranty claim will be resolved through repair, replacement parts, or product replacement.
If the original model, color, part, or accessory is no longer available, Kmerisn Kayak may provide a product, part, or accessory of comparable value or specification.
Cash refunds are not provided under this Limited Warranty.
Replacement products or parts do not restart the warranty period. Any replacement product or part is covered only for the remainder of the original warranty period, unless otherwise required by law.
8. Product Handling for Warranty Replacement
Before a replacement product is issued, customers may be required to render the original product unusable as instructed by Kmerisn Kayak customer service.
Customers may be required to submit photographic proof to:
support@kmerisnkayak.com
Customers must follow the instructions provided by Kmerisn Kayak customer service before taking any action. A replacement will not be issued until all required steps, documentation, and proof have been reviewed and approved.
Kmerisn Kayak is not responsible for damage, injury, or loss caused by failure to follow customer service instructions or by improper handling of the product.
9. Shipping and Handling for Warranty Claims
Kmerisn Kayak will determine the shipping and handling process for approved warranty claims.
Customers may be responsible for certain shipping, handling, packaging, transportation, or inspection-related costs unless otherwise required by law or approved in writing by Kmerisn Kayak.
Original shipping fees are not refundable under this Limited Warranty.
10. Denied Warranty Claims
A warranty claim may be denied if Kmerisn Kayak determines that the issue was not caused by a manufacturing defect in materials or workmanship.
Claims may also be denied if:
The warranty period has expired
The customer cannot provide proof of purchase
The product was purchased from an unauthorized seller
The product was used for commercial, rental, instructional, or institutional purposes
The damage was caused by misuse, impact, improper storage, improper transportation, modification, or normal wear and tear
The claim is incomplete or requested documentation is not provided
The product was altered, repaired, or modified without authorization
The issue relates to cosmetic appearance only and does not affect product performance