At Kmerisn Kayak, we want every customer to feel confident before placing an order. Because kayaks and kayak-related products are large, specialized items that require careful handling and shipping, please review our return, refund, and delivery policies carefully before making a purchase.
1. Return Eligibility
New, eligible items may be returned within 15 days of purchase for a refund, provided that all return requirements are met.
To qualify for a return, the item must:
Be unused and in new condition
Show no signs of use, wear, damage, installation, modification, or assembly
Have all original retail packaging intact
Include all originally included parts, accessories, manuals, hardware, and components
Be approved by Kmerisn Kayak before the item is shipped back
Items that do not meet these conditions may be refused or may receive a reduced refund.
2. Final Sale Items
The following items are final sale and are not eligible for return, exchange, or refund:
Kayak trailers
Kayak accessories
Used, assembled, installed, modified, or damaged items
Items marked as final sale, clearance, special order, or custom order
Rigid polyethylene kayaks and trailers are not covered by the 15-day return policy and cannot be returned.
In-person returns may be considered on a case-by-case basis at the sole discretion of Kmerisn Kayak. Approval is not guaranteed.
3. Return Shipping
Customers are responsible for all return shipping fees associated with returning an eligible product.
Kmerisn Kayak is not responsible for:
Return shipping costs
Packaging costs for returned items
Shipping damage caused by improper return packaging
Lost, delayed, or misdirected return shipments
Customers are responsible for ensuring the returned item is properly packaged, protected, and shipped with a reliable carrier. We strongly recommend using a trackable shipping service and keeping proof of shipment.
4. Refund Process
Once your returned item is received by Kmerisn Kayak, our team will inspect the product to confirm its condition and completeness.
If the return is approved, your refund will be processed minus:
A 20% restocking fee
Any deductions for missing parts, missing accessories, damaged packaging, or damaged products
Any applicable shipping fees
Any other costs associated with restoring the item for resale
Original shipping charges are non-refundable.
Refunds will be issued to the original payment method whenever possible. Processing times may vary depending on your payment provider or financial institution.
5. Reduced or Denied Refunds
Kmerisn Kayak reserves the right to reduce or deny a refund if the returned item:
Has been used
Shows signs of wear or damage
Is missing parts, accessories, manuals, hardware, or packaging
Is returned after the allowed return period
Was not approved for return before being shipped back
Was damaged during return shipping due to improper packaging
Is a final sale item
If a returned item is found to be in poor condition or missing originally included components, the amount of the refund may be reduced at the discretion of Kmerisn Kayak.
6. Product Shortages or Missing Items
Any product shortage, missing item, or missing accessory must be reported within 48 hours of receiving the order.
Shortages must be clearly documented on the delivery receipt at the time of delivery whenever applicable.
Failure to report a shortage within 48 hours may result in the claim being denied.
Customers should inspect all packages immediately upon delivery and confirm that all items, parts, and accessories are included.
7. Damaged Shipments
Customers should inspect all deliveries before signing the delivery receipt.
If an item appears damaged at the time of delivery, the damage should be noted on the delivery receipt before accepting the shipment. Photos of the damage, packaging, shipping label, and delivery receipt may be required.
Kmerisn Kayak may not be able to assist with damage claims if damage is not reported promptly or properly documented.
8. Refused Deliveries
Kmerisn Kayak is not responsible for any shipping fees, return shipping fees, carrier fees, storage fees, or additional costs associated with a customer refusing delivery of an order.
It is the customer’s responsibility to ensure that they, or an authorized person, are available at the shipping address to receive the delivery according to the carrier’s delivery policy.
If a kayak delivery or large-item delivery is refused by the customer and returned to Kmerisn Kayak, Kmerisn Kayak reserves the right to:
Deduct shipping and return shipping costs from any eligible refund
Charge the customer additional shipping fees to re-ship the item
Deduct carrier, storage, handling, or restocking fees
Refuse cancellation or refund if the product is a final sale item
Shipping fees are not refundable when a delivery is refused by the customer.
9. Order Cancellations
Orders may not be cancelable once they have been processed, prepared for shipment, or shipped.
If a cancellation request is approved before shipment, Kmerisn Kayak may issue a refund to the original payment method.
If the order has already shipped, the customer may be responsible for shipping fees, return shipping fees, carrier fees, and any applicable restocking fees.
Final sale items may not be eligible for cancellation once processing has begun.
10. Choosing the Right Product
Because hard-shell kayaks, rigid polyethylene kayaks, trailers, and kayak accessories may be final sale, we strongly encourage customers to contact Kmerisn Kayak before purchasing if they have any questions about product size, fit, compatibility, features, shipping, or intended use.
Our customer service team will do its best to help you choose the product that best fits your needs before you place your order.
11. Dispute Resolution
If any issue arises, we encourage customers to contact Kmerisn Kayak first so we can review the situation and assist where possible.
If a resolution cannot be reached, disputes may be handled through arbitration or another dispute resolution process in the company’s jurisdiction, unless otherwise required by applicable law.
12. Policy Changes
Kmerisn Kayak reserves the right to modify, update, cancel, or replace this policy at any time.
This policy supersedes all prior statements, promotions, representations, or communications regarding returns, refunds, exchanges, shipping claims, refused deliveries, or product shortages.
13. Contact Us
For return requests, product questions, delivery issues, or shortage claims, please contact Kmerisn Kayak customer service: support@kmerisnkayak.com
Customers should include the following information when contacting us:
Order number
Customer name
Product name
Date of purchase
Delivery date
Photos, if applicable
Description of the issue