2.1 Final Sale Items
All hard-shell (polyethylene) kayaks and all kayak accessories are final sale and are not eligible for return, exchange, or refund.
2.2 7-Day Return Policy
Non-kayak and non-accessory items may be returned within 7 days of delivery provided that:
- The item is unused
- Packaging is intact
- All accessories are included
- Return shipping is paid by the customer
Approved returns are subject to:
- A 20% restocking fee
- Deductions for missing or damaged items
- Original shipping charges are non-refundable
Refunds will be issued after inspection and approval.
2.3 Dispute Resolution
If any issues arise, we encourage customers to contact us first so we can assist.
If a resolution cannot be reached, disputes will be handled through arbitration in the company’s jurisdiction.
2.4 Final Notes
Kmerisn Kayak reserves the right to modify, cancel, or refuse orders where necessary.
This policy supersedes all prior statements, promotions, or representations.